I help insurers improve customer experience at a lower unit cost by building purpose-led, accountable teams and using data, technology and AI in impactful ways.
Twenty years delivering outcomes across Suncorp, Westpac, Commonwealth Bank, Hollard and Strata Community Insurance through strategic clarity, large-scale leadership and cultural uplift.
I modernise products, improve pricing and claims, build teams and deliver end-to-end change across insurance businesses.
Redesign insurance products to improve access to cover, affordability and customer clarity while maintaining underwriting discipline.
Build pricing engines and claims workflows that balance customer fairness with financial sustainability.
Develop purpose-led, accountable teams through clear strategy, strong capability development and cultural alignment.
Deliver transformation programs spanning products, operations, technology and people across complex organisations.
Two decades delivering performance uplift, AI transformation, strategic alliances and cultural change across major Australian financial institutions.
GM Data and Technology Solutions. Deployed digital channels, sophisticated pricing, AI and automation. Cleared backlog of 30,000 tasks, reduced underwriting cycle time by 19%, achieved 76% staff engagement score.
GM General Insurance. Led $1bn insurer with 700 staff serving one million customers. Developed rating factor reducing premiums by 10% and improving the loss ratio by 1%. Increased digital sales to 70%.
Chief Revenue Officer. Established 15-year strategic alliance with CBA for one million customers. Led transition and portfolio transformation to meet target returns and risk appetite.
Senior Manager roles. Established distribution plan and operating model for Westpac-Allianz alliance. Doubled written premiums and increased NPS to +44 from +25.
Strategic advisory focused on outcomes across strategy, risk, operations, technology and AI for insurance businesses and boards.
Open to executive roles, equity opportunities, advisory work and board positions that align with improving customer outcomes and building sustainable insurance businesses.